Refund policy
Returns Policy – Shylo Amsterdam
At Shylo Amsterdam, we want you to be fully satisfied with your order. If that’s not the case, you can easily return your items via DHL.
Return conditions
- Return period: 14 days after receiving your order
- Item condition: Unworn, unwashed, and in original condition with all tags and packaging
- Exclusions: Personalized items and sale items cannot be returned, unless defective or incorrectly delivered
How to return (via DHL)
- Request return: Email 📧 info@shylo.nl with your order number and reason for return
- Receive label: Once approved, you will receive a DHL return label by email
- Pack items: Carefully pack items in original packaging with all tags and accessories
- Ship: Drop off your parcel at a DHL point and keep your receipt
- Refund: Once received and inspected, refunds are processed within 7 working days via your original payment method
Costs
- Netherlands & Belgium: €4.95 return fee (deducted from refund)
- International: return shipping costs are the customer’s responsibility
- Defective or wrong item: free return (must be reported the same day with photos to 📧 info@shylo.nl)
Customer service
Questions? We’re here to help:
📧 info@shylo.nl